April 23 - Response to Aprils feedback:
We have reviewed your comments and taken onboard your issues with appointments. We have made changes to help our patients - We have now added lots more GP, Face to Face & Nurse appointments on-line for you to book! Thank you for your comments we hope this helps.
- April 23 - Struggle to get an appointment. Very sad that face to face appointments are difficult to get these days whilst I hear other surgeries manage very well. I was happy with the service but now I am totally frustrated.
- I would prefer to see the doctor face to face instead of telephone conversations.
- Friendly helpful staff only negative is that its difficult to get appointment.
- Got an appointment face to face.
- Staff always very helpful.
- Welcoming, made me feel relaxed/calm lovely staff.
- Look after patients sometimes difficult to get appointments.
- My experience has always assured efficient and professional service with courtesy and faith.
- Always excellent service.
Feb 23 - Friendly, Extremely timely appointment, Clean surgery & very polite staff. Thank you
Jan 23 - I have always experienced outstanding service from this practice for the past 40 years.
Jan 23 - Excellent reception staff and very good doctors and nurses.
Jan 23 -Lovely Nurse -explained everything clearly.
Jan 23 - 50 mins wait! Dr Dawoud's response: We would like to apologise if patients are waiting this long, if you experience a long wait please speak to reception after 20mins.
Sept 22 - "We appreciate the small size of the practice and that is a family run surgery, with long serving and very efficient, professional and pleasant staff. The phone is always answered promptly and it is usually possible to have a same day appointment. You feel you are part of the 'family' when dealing with all concerned"
July 22 - "Absolutely brilliant. All of them are lovely."
July 22 - "I spoke to a lovely Dr who prescribed cream & a course of antibiotics for my sons eczema, at first I thought this was a bit excessive but his skin cleared up amazingly and he has completely stopped licking his lips/face which is fantastic as it was getting so sore. I just wanted to say thank you, as its made such a massive difference!" (E.D. 18.07.22)
Jun 22 - "Very Good"
May 22 - "Good quick service for blood test no problems 10 out of 10" (Appt with Nurse associate)
April 22 - "Really good quick and efficient services" (GP appt)
April 22 - "Rachel is always very good! Reception staff always very pleasant and helpful"